Terms and Conditions

Dobuild Ltd GDPR Policy

This GDPR policy will explain how our organisation uses the personal data we collect from you when you use our website.

Topics:

• What data do we collect?
• How do we collect your data?
• How will we use your data?
• How do we store your data?
• Marketing
• What are your data protection rights?
• What are cookies?
• How do we use cookies?
• What types of cookies do we use?
• How to manage your cookies
• Privacy policies of other websites
• Changes to our privacy policy
• How to contact us
• How to contact the appropriate authorities

What data do we collect?

Dobuild Ltd collects the following data:

• Personal identification information (Name, email address, phone number, etc.)
• Tender documents

How do we collect your data?

You directly provide Dobuild Ltd with most of the data we collect. We collect data and process data when you:

• You agree for us to tender a project.

Dobuild Ltd may also receive your data indirectly from the following sources:

• Architectural Firms
• Interior Designers

How will we use your data?

Dobuild Ltd collects your data so that we can:

• Tender and develop your projects as well and manage your account.

How do we store your data?

• Dobuild Ltd securely stores your data on google drive password protected.

Dobuild Ltd  will keep your company information and building documents for six years. Once this time period has expired, we will delete your data.

Marketing

Dobuild Ltd would like to send you information about products and services of ours that we think you might like. as well as those of our partner companies.

• The Chamber of commerce

If you have agreed to receive marketing, you may always opt out later.

You have the right at any time to stop Dobuild Ltd from contacting you for marketing purposes or giving your data to other members of the Dobuild Ltd Group.

If you no longer wish to be contacted for marketing purposes, please click here.

What is your data protection rights?

Dobuild Ltd would like to make sure you are fully aware of all your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request Dobuild Ltd for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that Dobuild Ltd  correct any information you believe is inaccurate. You also have the right to request Dobuild Ltd to complete the information you believe is incomplete.

The right to erasure – You have the right to request that Dobuild Ltd erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that Dobuild Ltd restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to Dobuild Ltd’s  processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that Dobuild Ltd transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email:

Call us at: 020 3916 5327

Or write to us: 71-75 Shelton Street, Covent Garden WC2H 9FD

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology

For further information, visit allaboutcookies.org.

How do we use cookies?

Dobuild Ltd uses cookies in a range of ways to improve your experience on our website, including:

• Keeping you signed in
• Understanding how you use our website

What types of cookies do we use?

There are several different types of cookies, however, our website uses:

• Functionality – Dobuild Ltd uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
• Advertising – Dobuild Ltd uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Dobuild Ltd sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

The Dobuild Ltd  website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

Dobuild Ltd keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 9 January 2019.

How to contact us

If you have any questions about Dobuild Ltd’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: info@dobuild.co.uk

Call us: 020 3916 5327

Or write to us at: 71-75 Shelton Street, Covent Garden WC2H 9FD

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Dobuild Ltd has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.

Dobuild Ltd CSR Policy

It is our aim to achieve clear and definite standards of ethical behaviour throughout all areas of business. We take responsibility for creating wider benefits both within and around our business and endeavour to make our impact a positive one, which improves the lives of others and reduces the risk of harm to people and the environment.

Business Conduct

As a business we focus on maintaining a strong and competent service, treating clients as mutual partners and working with sub-contractors, suppliers and our workforce fairly and ethically. It is our goal to safely complete all projects on time, within budget and to the required quality.

We only employ suppliers and sub-contractors whose ethics and values are aligned to that of our own. We will maintain strong working relationships and standards by consistently meeting agreed payment terms and evaluating services provided.

Through excellent planning, employing quality people, and a commitment to innovation we meet and exceed the needs and expectations of our clients and stakeholders.

Dobuild Ltd Quality Assurance policy

Dobuild Ltd was established in 2019 to provide building services to the building industry. We are based in London, United Kingdom.

Quality is important to our business because we value our customers and strive to provide our customers with products and services which meet and even exceed their expectations.

We are committed to continuous improvement and have established a Quality Management System which provides a framework for measuring and improving our performance.

We have the following systems and procedures in place to support us in our aim of total customer satisfaction and continuous improvement throughout our business:

• Regular gathering and monitoring of customer feedback
• Customer complaints procedure
• Selection and performance monitoring of suppliers against set criteria
• Training and development for our employees
• Regular audit of our internal processes
• Measurable quality objectives which reflect our business aims
• Management reviews of audit results, customer feedback and complaints

Our internal procedures are reviewed regularly and are held in a Quality Manual which is made available to all employees.

This policy is posted on the Company Notice Board and can also be found in the staff handbook.

Although the CEO has ultimate responsibility for Quality, all employees have a responsibility within their own areas of work to help ensure that Quality is embedded within the whole of the company.

Clients can send complaints by email or post:

71-75 Shelton Street WC2H 9FD or info@dobuild.co.uk

This information can be found on our contacts page on our website dobuild.co.uk

 

Customer Complaints Procedure

Purpose

This procedure sets out how Dobuild Ltd aims to ensure that all complaints regarding company operations are formally received, handled and processed effectively.

Scope

This procedure is applicable to all employees and subcontractors working on behalf of the company.

Responsibilities

The Management Representative (MR) has the responsibility to maintain copies of each customer complaint. Senior Managers are responsible for reviewing each customer complaint according to this procedure and to ensure that the appropriate action is taken regarding the complaint. All employees have a responsibility to understand and follow this procedure if a customer has an issue with any aspect of our company’s services.

 

Abbreviations

MR – Management Representative.

General requirements

It is recognised that there may be instances where customers/clients are not entirely satisfied with the level of service provided by Dobuild Ltd. In the first instance all complaints received either verbal or written must be acknowledged.

Details of the complaint, the complainant and aspect of service/individual complained of should be logged formally in the company complaint log.

The MR is responsible for reviewing the complaint and liaising with appropriate parties to ascertain its validity. They are to maintain impartiality and review all aspects of the complaint objectively.

Depending on the nature of the complaint an immediate response can be provided either verbally or in written form. If the complaint is complex in nature a detailed review of corrective and preventative action is to be taken.

A review of corrective and preventative action will involve the use of the company non- conformance suit of documents. Actions will be signed off by a senior manager not involved in the initial complaint.

Corrective action will be implemented and if appropriate, preventative action taken. All details will be formally logged, and a formal response provided to the complainant.

Dobuild Ltd Health and Safety Policy

It is our policy to ensure the health and safety of our employees and anyone else that may be affected by our work activities. The minimum standard we will adopt will be compliance with legal requirements and appropriate codes, and we aim to achieve best practice. We will assess the risks from our work activities and will operate according to the procedures that best promote health and safety at work.

We accept our responsibilities for health and safety and are committed to giving health and safety equal importance with other business matters. We will ensure that the resources necessary to achieve the objectives of this policy are made available. We look for the co-operation of all employees and subcontractors to enable us to fulfil our legal duties and the objectives of this policy. It is the duty of everyone involved with the company, both permanently and temporarily, to follow standards and procedures, as high performance can only be achieved through the continued commitment of all employees. We believe health and safety is a personal as well as a corporate priority.

To help achieve our objective of preventing injuries and damage to health, we look to establish and maintain practices that enable work to be performed safely, and create a safe working environment for all staff. We require all who carry out work on behalf of and/or under instructions from us, to adopt a similar view regarding safety, health and the environment and to take the actions needed to achieve the objective.

We are committed to promoting and maintaining safe working practices, and achieving high health and safety standards on projects under our control. Plant, machines and equipment that enable tasks to be carried out safely will be provided and will be maintained to ensure their safe operation. Any training and instruction necessary to work safely will also be provided. Where exposure to hazards cannot be prevented by any other means, appropriate personal protective equipment will be provided and instruction in its use and maintenance given. Plant, materials and equipment will be stored in a safe manner. Safe access to and egress from our premises will be maintained, in order to protect all users of the premises.

Suitable facilities for welfare at work will be provided and maintained, as will arrangements to obtain first aid.

The Managing Director will oversee an annual review of this policy and associated procedures to ensure their continued effectiveness. Where necessary to ensure legal compliance and promote continuous improvement, the policy and associated procedures will be amended. Any amendments will be brought to the attention of all persons that need to know.

This policy outlines the procedures that are to be adopted when any employee, visitor or contractor experiences an accident, near miss or dangerous occurrence on the premises during the course of their employment. This will also apply to visitors who are members of the public and are therefore not at work.

For the purposes of this policy, brief definitions and examples of an accident and a near miss are given below.

An accident is an unplanned event that causes injury to persons, damage to property or a combination of both.

A near miss is an unplanned event that does not cause injury or damage, but could do so.

This policy covers reporting and recording procedures for managers, employees and non-employees. Suitable information and training will be given to all personnel regarding accident reporting, and the location and completion of the accident book.

Accident/Incident Management

Incidents and accidents should be managed in an appropriate manner to contain and eliminate any danger and minimise risk. Immediate first aid or emergency medical treatment should be sought where there are injuries.

As part of the incident management, it should be escalated and reported as appropriate to its severity and recorded.

The Accident Book

All accidents resulting in personal injury must be recorded in the accident book. This is located in a central position within the building and contains information that must be recorded under law.

The accident book will be reviewed regularly by senior management to ascertain the nature of incidents that have occurred in the workplace. This review will be in addition to an individual investigation of the circumstances surrounding each incident.

All near misses must also be reported to management as soon as possible so that action can be taken to investigate the causes and to prevent recurrence.

Reporting Procedure: Employees

In addition to an entry in the accident book, any accident or dangerous occurrence must be reported to a responsible person. Injuries which occur while carrying out work duties off-site must be reported in the same way and the occupier of the site should be advised accordingly.

If an injury renders an employee unable to make an entry in the accident book, a witness or someone who is able to enter an account of the incident should make the entry. The employee’s account must be entered as soon as possible after the event.

Employees must ensure that they are aware of the location of the accident book.

All accidents and near misses must be recorded, however minor. Unless the organisation is informed of these incidents, it will be unable to take remedial action.

Where an accident results in absence from work, employees must tick the appropriate box on the self-certification form. Employees who are absent as a result of an accident at work must keep the organisation informed of their progress, up to and including a return to normal duties.

Reporting Procedure: Managers

If an accident, injury, incident or near miss is reported by a member of staff, the responsible line manager should ensure that appropriate entries are made in the accident book.

Line managers must keep records of any developments to the injured person’s health, up to and including a return to normal duties. The manager must check that self-certification forms submitted by an injured employee are completed to reflect that the absence was caused by a work accident.

The manager is responsible for assisting contractors and visitors in complying with the organisation’s policy regarding accident reporting while on the organisation’s premises.

RIDDOR Reports

Accidents and incidents which are reportable under the Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 2013 (RIDDOR) should be escalated to the senior management who will arrange for an appropriate report to be made to the Health and Safety Executive (HSE).

Incidents that must be reported under the regulations include:

• accidents resulting in death or serious injury
• dangerous occurrences, including acts of physical violence to staff
• diseases and medical conditions
• accidents causing incapacity of more than seven days, not counting the day on which the accident happened

Accidents resulting in death or serious injury will be reported by phone to the HSE RIDDOR incident reporting centre. All other accidents and incidents will be reported using the appropriate online form on the HSE RIDDOR website. A copy of all RIDDOR reports should be kept.

All accidents should be investigated by a responsible manager to ascertain the exact circumstances and the root causes. Lessons should be learnt and recommendations from accident investigations included in future safety procedures, risk assessments and standard operating procedures as appropriate.

Accident records will be reviewed regularly by the senior management team, in conjunction with staff safety representatives, to ascertain the nature of incidents that have occurred and whether there are any patterns or identifiable risks. This review will be in addition to an individual investigation of the circumstances surrounding particular incidents.

If an injury, damage incident or near miss is reported to a member of management, the manager should ensure that appropriate records are maintained.

If the incident results in over seven consecutive days of incapacity for work, it is reportable under the RIDDOR. The accident should be reported online (on the HSE website) within 15 days.

Records should be kept of injuries which lead to over three days of incapacitation. The particulars kept should be as specified in schedule 1, part 2 of RIDDOR.

Major incidents (as defined in RIDDOR) must also be reported online to the RIDDOR database immediately. A copy of the completed form should be kept with other organisation records including documents on the accident investigation. They should also be kept to advise the insurers of a potential claim.

Reporting Procedure: Visitors/Contractors

Where an accident or near-miss incident on the organisation’s premises involves any non-employee, such as a visitor or contractor, the incident must be reported immediately to the person responsible for their presence on site, or to an available manager. After ensuring that the situation is safe and any injuries are treated, the manager should ensure that all incidents are reported in the accident book.

Visitors and contractors should be advised to also notify their own employer where applicable.

If an injury occurs to a member of the public on the organisation’s premises that results in their removal from site for hospital treatment, this is immediately notifiable online to the RIDDOR database.

Review

As part of its monitoring of safety and risk assessment, this policy will be subject to periodic review by the employer.

Dobuild Ltd Environmental Policy

Dobuild Ltd is committed to leading the industry in minimising the impact of its activities on the environment.

The key points of its strategy to achieve this are:

• Minimise waste by evaluating operations and ensuring they are as efficient as possible.
• Minimise toxic emissions through the selection and use of its fleet and the source of its power requirement.
• Actively promote recycling both internally and amongst its customers and suppliers.
• Source and promote a product range to minimise the environmental impact of both production and distribution.
• Meet or exceed all the environmental legislation that relates to the Company.
• Use an accredited program to offset the greenhouse gas emissions generated by our activities.
• Dobuild will comply with all relevant environmental legislation.
• Dobuild will implement a training program for its staff to raise awareness of environmental issues and enlist their support in improving the Company’s performance.

Dobuild Ltd Equal Opportunities Policy

Dobuild Ltd is committed to a policy of equal opportunity for all staff, and potential future staff and when employing contractors. We will not discriminate on grounds of:

• gender
• gender identity
• race
• disability
• sexual orientation
• religion or belief
• age
• marriage and civil partnerships
• pregnancy and maternity
• caring responsibilities
• part-time working, or
• any other factor irrelevant to a person’s work

Should the business grow we encourage a diverse workforce and aim to provide a working environment where all staff at all levels are valued and respected, and where discrimination, bullying, promotion of negative stereotyping and harassment are not tolerated.

We will be committed to providing all staff with opportunities to maximise their skills and achieve their potential, offering flexible working arrangements wherever possible. We expect all staff to assist the company in meeting these obligations.

Dobuild Ltd has concluded that membership of any group or organisation that promotes hatred in its philosophy, aims, principles or policies, based on gender, gender identity, race, disability, sexual orientation, religion or belief, is incompatible with the work and values of this company.

Whom it affects: All staff and Contractors

Dobuild Ltd Procurement Policy

This policy encompasses our approach to our supply chain and ethical procurement and should be read in conjunction with our Corporate Social Responsibility Policy, and our Anti- Bribery Policy. Our Procurement Policy has been developed to promote procurement of more sustainable solutions, products and materials as well as the development of sustainable business relationships.

Below are some of our supply chain and procurement principles and goals:

• We ensure that all relationships with suppliers and subcontractors are fair and honest.
• We will minimise the amount of repetition and duplication within our own prequalification process.
• We will assess suppliers and subcontractors to ensure that they meet the requirements of our safety, quality and environmental standards.
• We will only use suppliers who comply with all UK employment legislation including the Modern Slavery Act.
• We will take steps to ensure that we are fully aware of our responsibilities to support the local economy.
• We will support local labour by working with local subcontractors and suppliers, where feasible.
• We will adhere to fair payment, paying suppliers within the terms of our agreement.
• We will continue to foster collaboration with our supply chain partners to identify best practice and innovative solutions.
• We will ensure that we work with suppliers who respect our Anti-Bribery Policy and ensure that we operate within this guideline, in an open and transparent way.
• At all times we will consider the energy efficiency of plant, equipment and materials.

Dobuild Ltd Anti-Slavery Policy

Modern slavery is a crime and a violation of fundamental human rights. It takes various forms, such as slavery, servitude, forced and compulsory labour and human trafficking, all of which have in common the deprivation of a person’s liberty by another in order to exploit them for personal or commercial gain.

Dobuild Ltd. has a zero-tolerance approach to modern slavery, and we are committed to acting ethically and with integrity in all our business dealings and relationships and to implementing and enforcing effective systems and controls to ensure modern slavery is not taking place anywhere in our own business or in any of our supply chains.

We are also committed to ensuring there is transparency in our own business and in our approach to tackling modern slavery throughout our supply chains, consistent with our disclosure obligations under the Modern Slavery Act 2015.

We expect the same high standards from all of our contractors, suppliers and other business partners, and as part of our contracting processes, in the coming year we will include specific prohibitions against the use of forced, compulsory or trafficked labour, or anyone held in slavery or servitude, whether adults or children, and we expect that our suppliers will hold their own suppliers to the same high standards.

This policy applies to all persons working for us or on our behalf in any capacity, including employees at all levels, directors, officers, agency workers, seconded workers, volunteers, interns, agents, contractors, external consultants, third-party representatives and business partners.

This policy does not form part of any employee’s contract of employment and we may amend it at any time.

Responsibility for the policy

The Company has overall responsibility for ensuring this policy complies with our legal and ethical obligations, and that all those under our control comply with it.

The Company has primary and day-to-day responsibility for implementing this policy, monitoring its use and effectiveness, dealing with any queries about it, and auditing internal control systems and procedures to ensure they are effective in countering modern slavery.

Management at all levels are responsible for ensuring those reporting to them understand and comply with this policy and are given adequate and regular training on it and the issue of modern slavery in supply chains.

You are invited to comment on this policy and suggest ways in which it might be improved. Comments, suggestions and queries are encouraged and should be addressed to the CEO.

Compliance with the policy

You must ensure that you read, understand and comply with this policy.

The prevention, detection and reporting of modern slavery in any part of our business or supply chains is the responsibility of all those working for us or under our control.

You are required to avoid any activity that might lead to, or suggest, a breach of this policy.

You must notify your line manager OR a company Director as soon as possible if you believe or suspect that a conflict with this policy has occurred or may occur in the future.

Dobuild Ltd Anti-Bribery Policy

It is the policy of Dobuild Ltd to conduct all our business in an honest and ethical manner. We take a zero-tolerance approach to bribery and corruption and are committed to acting professionally, fairly and with integrity in all our dealings wherever we operate. We are also committed to implementing and enforcing effective systems to counter bribery.

This policy applies to all individuals working at all levels and grades, including senior managers, directors, employees (whether permanent, fixed-term or temporary), consultants, contractors, and any other person providing services to us.

A bribe is a financial or other advantage offered or given:

1. To anyone to persuade them to or reward them for performing their duties improperly or;
2. To any public official with the intention of influencing the official in the performance of his duties.

This policy does not prohibit giving and receiving promotional gifts of low value and normal and appropriate hospitality. However, in certain circumstances gifts and hospitality may amount to bribery and all employees must comply strictly with the company ethics policy in respect of gifts and hospitality. We will not provide gifts or hospitality with the intention of persuading anyone to act improperly or to influence a public official in the performance of his duties.

We do not make, and will not accept, facilitation payments or “kickbacks” of any kind. Facilitation payments are typically small, unofficial payments made to secure or expedite a routine government action by a government official. Kickbacks are typically payments made in return for a business favour or advantage. All employees must avoid any activity that might lead to, or suggest, that a facilitation payment or kickback will be made or accepted by us.

We do not make contributions of any kind to political parties. No charitable donations will be made for the purpose of gaining any commercial advantage.

We will keep financial records and have appropriate internal controls in place which will evidence the business reason for making any payments to third parties.

All expense claims relating to hospitality, gifts or expenses incurred to third parties must be submitted in accordance with our expenses policy and specifically record the reason for the expenditure.

All accounts, invoices, memoranda and other documents and records relating to dealings with third parties, such as clients, suppliers and business contacts, must be prepared and maintained with strict accuracy and completeness. No accounts must be kept “off-book” to facilitate or conceal improper payments.

Employees will be encouraged to raise concerns about any issue or suspicion of malpractice at the earliest possible stage. No employee will suffer any detriment as a result of raising genuine concerns about bribery, even if they turn out to be mistaken.

Suppliers, who do not have their own Policies/Processes in place will be encouraged to comply with Dobuild Ltd’s Bribery Policy.

The effectiveness of this policy will be regularly reviewed by the Board. Internal control systems and procedures will be subject to audit under the internal audit process. Dependent upon the seriousness of the breech the enforcing authority may be called upon to deal with any significant issues.